Error: The number of items produced (count) is different to the number of Schedule items (count)

Issue

When the user tried to print tags for a schedule, an error appears with the message "The number of items produced (count) is different to the number of Schedule items (count)".

Before You Begin

• REMEMBER: Unlocking can only be done on schedules that have been sent to factory and have a status past Created. Unlocking of a schedule within the system will either unlock the schedule or send a request on your behalf.

Solution

Unticking the Preserve Productions Tags checkbox

1. Select the impacted schedule then click the Schedule button from the menu. Click Unlock from the sub-categories.

2. Enter your Elda(Chrome) PIN number to open the Lock Schedule window. (Please contact IT Support if you do not know your PIN number.)

4. In the next window, Untick Preserve Productions Tags if you wish to destroy the current tags in the process, which will invalidates any tags that have been printed for this schedule.

5. Click Unlock Schedule.

6. You may now try to reprint the Tags.