Marking a Delivery Run as Not Delivered

Use the steps outlined in View Deliveries to view the Delivery Information for your current run.

1. Within the Delivery Information Screen, select Not Delivered
2. The app will prompt you to select a reason, from the pre-set options as to why the order wasn’t delivered.  
3. To add any comments, tap within the comment text box
   
4. The keyboard will appear, allowing you enter the required comments. Once entered select Done
5. Then select Submit
6. You will now be prompted to add any photos regarding the un-delivered order. If there are no photos to be added select Done
7. Otherwise, to add any photos tap on the +
8. You will be prompted to either select an imagine from the phone library or the divert to the camera.
   For the purpose of this article the instructions below will display the steps following the From Camera option being selected.
9. This will divert you to the camera function.
   
   
10. Once you have taken a photo, you can select to either retake or use the photo.
    
    
11. Selecting Retake will divert you back to the camera function – Selecting Use Photo will prompt you to enter a description, once entered select ‘Yes’ to upload.
    
    
12. Once uploaded, Oova will divert you back to the photos section, here you will be able to view the uploaded photos.
    
    
13. Repeat adding any addition photos as required, otherwise select Done
14. This will divert you back to the deliveries home page. The remaining deliveries for the day will load and the delivery in which you completed will now be marked as Uncompleted