How to Connect your CISCO Telephone

Background 

This article provides instructions on steps to be taken when we need to connect our work phone to a new location.

Before You Begin

• You need to have two data cables.

Step to Follow

1. Connect the blue wire to the left slot which is shaped for an internet cable.
   PLEASE NOTE: One end of the blue wire will be connected to the wall while the other end will be connected to your land phone.
   
   

Let's Restart the CISCO Telephone

1. If you are having troubles with your CISCO telephone, ensure to unplug the phone from power, wait 5 seconds and plug it back in. This will reboot (restart)the telephone.  
   
   
2. The rebooting process will take around  2- 3 minutes. You will see the following messages on your telephone screen.
   1. Initial Startup with CISCO logo.
      
      
   2. Detecting Network - In this stage, your device will begin to connect to the internet.
      
      
      
   3. Verify your network connection - After connecting the phone, verify if it's the correct connection.
      
      
      
      
      
      

Let's Reset the CISCO Telephone

If restarting your CISCO device didn't help with your problem, you may need to do a hard reset on your phone. Please refer to the below steps to reset the CISCO telephone.

1. As the first step, please go into the Applications menu by pressing the gear icon as shown below.
   
   
   
2. Once in the menu please scroll down and select the Admin Settings option using the circular navigation button in the middle of the telephone.
   
   
   
3. Once navigated into the  Admin Settings page, please scroll down to and select the Reset Settings option.
   
   
   
4. From there, please select the option named All.
   
   
5. Once this option has been selected, it should prompt to reset the phone to factory settings. As shown below.
   
   
6. It should say that it has deleted the old settings then the phone should reboot from there.
   
   
7. The reboot (restart) process should take 5-10 mins depending on your network speed.
   
   
   

8. You have successfully done the process of resetting your CISOC device. If you still need further assistance, please contact your help desk team and provide information on the step you have taken already.