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Troubleshooting

  • Error: MSDTC on server is unavailable

    Issue Almost immediately on opening an application, an window appears with error message MSDTC on server is unavailable. Full error message (for search purposes): Run-time error '-2147217900 (80040e14...

  • Error: Layout file not specified

    Issue Almost immediately on opening an Elda application, an error appears with the message Layout file not specified Background Some grids in Elda applications save user customisations to file and res...

  • Error: ClassFactory cannot supply requested class

    Issue Occasionally, when taking certain actions in Elda apps, a run-time error occurs.  Below is the content of the error message to be searchable: Run-time error '-2147221231 (80040111)': Automation ...

  • I keep receiving an out of date notification

    Issue Each time you open an Elda app (such as Scheduler or Invoicer), an email arrives shortly after, reporting the app is out of date and to update as soon as possible. Here is an example email I rec...

  • Application window not appearing on screen

    Issue On starting an Elda (Chrome) application, it appears in the Windows task bar but no window appears. Causes Window opening off screen Typically the cause is the window opening off screen somewher...

  • The Find Customer Form Shows no Customers

    The issue The Find Customer form shows no customers Some background For most uses, the Find Customer form shows all customers, subject to the search and filter criteria set. Possible causes Search and...

  • I get error "ClassFactory cannot supply requested class"

    Issue This issue occasionally occurs while attempting to preview, print, or email a Schedule.   The system halts and an error appears with message ClassFactory cannot supply requested class is display...

  • I received a "Software Not Activated" notice

    The issue When attempting to perform certain actions in Elda applications, a window appears notifying you that the software needs to activated to continue. Known causes When a license key is required ...

  • Error: Failed to activate control 'VB.UserControl'

    Issue Almost immediately on opening an Elda application, an error appears with message Failed to activate control 'VB.UserControl' Background Many of the Elda applications are made up of an executable...