Sending a Support Ticket within Oova

Background

Oova has a Help section readily accessible on your application which contains a multitude of knowledge base articles to address commonly-raised questions and concerns. However, if your concern or issue is not covered by these articles, you may raise a support ticket instead from within the Oova app.

Before you begin

Ensure that you have installed the new Oova application on your Android phone. See our article, Getting Started with the New Oova App for more.
You have checked the knowledge base articles under the Help section on Oova.

Steps to follow

Tap on the Contact Us option.
To raise a concern regarding deliveries and pickups, tap on the option to send an email to Bestbar.

Choose the mail application you normally use. In the below example, Outlook is selected.

Write details of your concern then tap on the Send icon.
To raise a concern regarding the Oova application, send an email to Bitberry Support by tapping on the email option. A support ticket will be raised for your email. You may wait for a response from the support team or you may follow up by giving them a call at the number listed for Bitberry.

Choose the mail application you normally use. In the below example, Outlook is selected.

The email would include necessary details for the support team to investigate the issue you are reporting. This includes log files, the version of Oova you use, the phone model, etc.

Write in detail what you are requesting support for.