How to Forward Calls on Teams to Voicemail

Background

This knowledge base article provides steps to forward calls from Microsoft Teams to your voicemail.

Before You Begin

• Ensure you have an Office 365 account.
• Ensure you are logged into Microsoft Teams on your computer. See our article How to Install Microsoft Office if you don't have Teams.
• You have configured voicemail on Teams. See our article on How to Setup Voicemail in Microsoft Teams.
• Ensure you have Teams opened on your computer.

Steps to Follow

1. Click on the three dots next to your initials (or your avatar if you have uploaded a photo) in the top-right corner of the app.
   
   
2. Click on the Settings option.
   
   
3. Click on the Calls option from the Settings window. 
   
4. Under the Call answering rules section, click on Forward my calls radio button.
   
5. Click on the downward arrow next to Forward to and choose Voicemail. This will direct the calls that you won't be able to answer to your voicemail.
   
   
6. Close the Settings window.