How to Merge Calls on Teams

Background

This knowledge base article provides steps to merge calls - that is, if you are engaged in a call on Microsoft Teams and would like to invite another person into the call. You may merge the new call into the existing one.

Before You Begin

• Ensure you have an Office 365 account.
• Ensure you are logged into Microsoft Teams on your computer. See our article How to Install Microsoft Office for more.

Steps to Follow

1. While on a call with another, click on Calls on the left-hand panel.
   
   
2. Enter a number using the dial pad or type in a name of a contact (Contacts tab). Click on the Call button.
   
   PLEASE NOTE: Your first call will be automatically placed on hold when you make the second call.
   
   
3. When the second person answers the call, click on More Actions (...) at the top-right portion of the app. Select Merge Calls.
   
   
4. Choose the first call. Click on Merge.